A Message from Michael Fehnel, Vice President & General Manager of Dorney Park
August 4, 2020 Update
We have been thrilled to welcome guests back to the park this year. 2020 has truly been a unique season, and I thank our guests and associates for making Dorney Park a fun and safe place to visit. We appreciate everyone’s support and cooperation with the park’s new health and safety measures --- we are getting through this together.
Because of the ongoing uncertainties surrounding COVID-19, we have had to make some difficult decisions regarding the remainder of 2020. Here are some updates we’d like to share:
- Our last operating day of the 2020 season is expected to be Monday, September 7, 2020.
- Our water park, Wildwater Kingdom, will remain closed through 2020.
Keep in mind that all 2020 Season Passes and add-on products have been extended through the 2021 season.
We look forward to a great year ahead and can’t wait to show you a host of new ways to have fun, including our new beach-themed multi-level interactive play structure, Seaside Splashworks. This new family attraction has more than 75 play elements to engage the entire family for hours with six water slides, interactive spray jets and water cannons, an adventuresome net bridge for climbing, and a splash zone just for toddlers. Season Passes for 2021 will be available for purchase beginning September 8, 2020.
We all look forward to having fun safely for the rest of 2020 and beyond. There are many days left for summer fun, and we hope to see you in the park soon.
General Frequently Asked Questions
May I get a refund on my park admission ticket?
All single-day tickets for 2020 will be valid for any regular operating day through Labor Day, September 6, 2021.
If you have a Group Sales specific day admission ticket that cannot be rescheduled, we will refund the specific day admission ticket amount.
The above policy also applies to specific day Fast Lane Pass purchases, as well as specific day non-admission purchases and any specific day VIP Experience purchases.
Will 2020 single day tickets be good for 2021?
All single day tickets for 2020 will be valid for any regular operating day through Labor Day, September 6, 2021.
What if I am part of a group that was scheduled to visit?
If you are part of a planned group visit to the park or have Group Sales tickets, contact your group organizer/leader for details. Group organizers/leaders should contact their park sales representatives directly.
What are your cleanliness and sanitization standards and procedures?
Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
- Specified intervals for frequent sanitization of targeted areas throughout the day;
- Numerous and accessible handwashing facilities and hand sanitizer locations;
- Quick response to spills, trash and other situations;
- Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
- Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines
The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.
As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.
Season Pass and Pre-K Pass Frequently Asked Questions
How does the closure impact my 2020 Season Pass and 2020 Season Pass Add-Ons (if applicable)?
2020 Season Passes and 2020 Season Pass Add-Ons (if applicable) Valid Through the 2021 Season
- 2020 Season Passes and purchased 2020 Season Pass Add-On Products (if applicable) will be valid for the remainder of 2020 when the park opens. Additionally, 2020 Season Passes and Platinum Season Passes (as well as purchased 2020 Season Pass Add-On Products) will be extended through the 2021 Season, according to your pass type*.
What do I need to do to get my season pass extended?
Your payments must be in good standing for the Season Pass to be extended through 2021.
No other action is required from you.
Do I qualify for the 2021 extension if I bought after 4/14/20?
Yes – all 2020 Season Passholders who are in good standing will have their Season Pass and Season Pass Add-ons (if applicable) extended into 2021, regardless of when the purchase was made.
What does “according to your pass type” mean?
- The benefits and entitlements will be the same in 2021 as they are in 2020.
- 2020 Platinum Passes will be valid at all Cedar Fair parks through the 2021 Season.
When does my Season Pass account need to be in good standing in order to qualify for the 2021 extension offer?
- All payments must be current by the time the park opens in 2021 in order for your pass to be extended through 2021.
- If any attempted payment fails, all Season Passes and Season Pass Add-Ons on that order will be deactivated until the payment is made in the online Payment Portal.
When does my 2020 Season Pass Expire?
All 2020 Season Passes and purchased Season Pass Add-ons will be valid for the remainder of the 2020 season, plus the entire 2021 Season.
How can I upgrade my Season Pass or purchase add-ons?
When the park is open, Season Passes can be upgraded at the park for the 2021 season; Season Passes cannot be upgraded online. If you have a 2020 Season Pass, you can currently purchase 2021 Season Pass Add-ons such as All Season Dining and Drinks online that will be valid for the 2021 season.
What will happen if I signed up for the Auto-Renewal program online when I purchased my Season Pass?
The Season Pass Auto-Renewal program will not be in effect for the 2021 Season. Your 2020 Season Pass will not auto-renew to a 2021 Season Pass this September because your 2020 Season Pass and Add-Ons will be extended through the 2021 Season. No action is required of you at this time.
Is my 2020 Pre-K Pass being extended through 2021?
Yes, all valid 2020 Pre-K passes that have been activated in 2020 will automatically be extended through the 2021 season.
If you purchased Season Pass Add-ons for your 2020 Pre-K Pass, the purchased Add-Ons will be extended through the 2021 season.
Will children who would have aged out of the Pre-K Pass program in 2021 be allowed to extend their pass benefits for one more season?
All 2020 Pre-K Passes that have been registered or activated in 2020 will be automatically extended through the 2021 season.
When will my Easy Pay payments resume?
Monthly Easy Pay payments resumed on 6/30/2020. Now that billing has resumed, you will be billed the normal monthly amount for however many months remain to finish paying your full balance due.
Payments will continue to occur on the same date of the month as in previous months. You can log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.
As long as you remain current on attempted payments, your Season Pass and associated Season Pass Add-Ons will remain active.
If you’d prefer to make a single catch-up payment, you can log into the Payment Portal and select “Make a Payment” in the portal to pay all the payments that have been missed. Or, you can pay the full balance at any time.