Guests with Disabilities
First and foremost, Dorney Park is about fun. Fun for everyone. Here you'll find everything you need to know about navigating and enjoying the park and all of its experiences for those with disabilities. And if you can't find the answers here, simply stop by the Ride Services Office located at the main entrance.
At Dorney Park, we are proud of our reputation for accommodating guests with disabilities through our Ride Admission Policy. To provide equal access for all guests, we have developed a Boarding Pass Program which allows guests with mobility restrictions or cognitive impairment to access attractions at specified times via the Alternate Access Entrance (usually the ride’s exit or Fast Lane entrance) in order to avoid crowds and waiting in the regular lines.
Guests who are in possession of a Boarding Pass will be entitled to arrive at the eligible ride of their choice any time after receipt of the Boarding Pass. When the guest arrives at the Alternate Access Entrance of the ride, the guest will receive the next ride time (an actual time) based on the wait time of the attraction on which the guest has selected to participate first. The guest will be welcomed to participate, and then will be required to wait until the time indicated on the Boarding Pass before being permitted to participate on the next attraction of choice. When that time arrives, the guest should use the Alternate Access Entrance and show the pass to the ride associate, who will assist the guest and their group with participating as well as issuing their next time based on that attraction’s wait time. The process will continue throughout the day. Guests may then choose to rest comfortably away from the queue area until their boarding time.
Information about where guests access the ride is posted on each ride’s Safety Guide sign. All guests, regardless of point of access, are required to meet all riding requirements for the ride, including height and medical restrictions in order to safely ride/participate.
For a complete listing of guidelines when using the Alternate Access entrances, please download our Guest Assistance Guide.
Here’s How it Works:
- The guest with a mobility restriction or cognitive impairment should visit Guest Services upon their arrival at the park to express their inability to wait in the regular line. Some questions are asked to ensure that the rider has the required physical criteria in order to safely experience rides, and a Boarding Pass is issued for the guest in question and up to 3 riding companions.
- In addition to a Boarding Pass, the guest with a mobility restriction or cognitive impairment will receive a “Rider Access Form” that lists the rides that the guest with a disability can safely enjoy.
- The guest may proceed to the eligible ride of their choice after receipt of the Boarding Pass.
- When the guest arrives at the Alternate Access Entrance of the ride, the associate will issue the guest’s next ride time (an actual time) based on the wait time of the ride the guest has selected first. The guest will be welcomed to ride, and then will be required to wait until the time indicated on the Boarding Pass before being permitted to participate on the next ride of choice. When that time arrives, the guest should use the Alternate Access Entrance and show the pass to the associate, who will assist the guest and their group with participating as well as issuing their next time based on that ride's wait time. The process will continue throughout the day.
- The guest listed on the Boarding Pass must be present as a rider when a Boarding Pass is being utilized.
- Guests may not accumulate more than one boarding time at a time and issued boarding times must fall within regular park operating hours.
- Due to the nature of the attractions in Wildwater Kingdom, Alternate Access and Boarding Passes may only be utilized at Aquablast, Aqua Racer, Boa Blasters & Constrictor, Python Plummet, Runaway River, and Wildwater River via the Fast Lane Plus entrances. Boarding Passes, however, are required for Halloween Mazes if the maze has a line.
You may be asking yourself if Dorney Park is appropriate for guests with an autism spectrum disorder (ASD) or whether your loved one on the spectrum will be able to handle the theme park experience. Dorney Park has taken steps to be well-prepared to welcome and provide accommodations for all types of people, including autism and related disorders. To continue to provide equal access for all guests, be aware that all guests with mobility impairments or ASD will now receive a Ride Boarding Pass with wait times. Please review the Boarding Pass Program for more details.
As you know, advance planning is a requirement for a successful theme park visit with a person with ASD. Your visit to Dorney Park will include a plethora of sensory stimulations including crowds, dark and loud theatres, coasters traveling overhead, lights and noises, and waiting in lines, to mention just a few. At Dorney Park, we strive to provide an equal experience for all guests, while providing a variety of options tailored to specific needs. Our staff is eager and ready to assist you.
You can find information on our rides, shows and attractions in advance in the Rides and Experiences section of this website. Feel free to contact Guest Services in advance at 610.395.3724 with any additional questions. During your visit, Guest Services can provide a Guest Assistance Guide that outlines specifics about each attraction, including height requirements and health restrictions.
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When you arrive at the park, please proceed to Guest Services located at the main entrance.
- Please have the individual requiring accommodation accompany you to Guest Services.
- Depending on the needs of your group, a boarding pass may be issued that will allow you to get scheduled ride times on the attractions you would like to participate in.
- At Dorney Park we offer KidTrack, a wristband program, which will assist you and park personnel in reuniting your group should you become separated.
- We also offer Parent Swap. This allows one parent to ride while another parent waits with the child. When the ride is complete, the parents can swap child responsibility at the exit.
- Additionally, if you need to rent a stroller, wheelchair, or locker you can proceed to the Rentals stand located just inside the main gates.
- Please revisit Guest Services if you need any further additional help with your day.
- We also recommend that as an added safety measure you take a photo of members of your party on your mobile device, (especially if you have a member in your party who tends to dart away or wonder off). This photo can be great assistance to quickly reunite your party.
During your visit:
- Guests who wear headphones of any type will not be able to wear them while riding our attractions. We have disposable ear protection you can pick up at Guest Services.
- If you’re separated during your visit please contact any park employee for assistance.
- Please remember for the safety of our guests, any guest who appears hysterical or too frightened to ride will not be allowed to ride at that time. That decision will be made by the ride attendant at each attraction.
- Ride delays may occur while riding and members of your party may be required to sit calmly until the ride is restarted or guests are escorted off the ride.
- Please be aware if an evacuation of an attraction is required, guests may need to maneuver along catwalks from the highest point of the ride and down steeply inclined steps.
- If you have any doubts whatsoever about an attraction’s appropriateness for the individual with ASD, please have someone in your party ride first to make an informed determination.
Dorney Park offers our guests several restful attractions and quiet places that your party can enjoy during the day. The park has a First Aid station next to the Good Time Theatre and a Family Care Center in Planet Snoopy. Additionally, air conditioned restaurants provide a nice break from the sensory stimulation.
A Multi-Sensory & Calming Room is located in the Family Care Center for those guests with sensory processing concerns. This dedicated space provides tools for family members or care-givers to intensify or reduce sensory stimulation in a controlled environment. For more information regarding the Multi-Sensory Room please call 610.395.3724 prior to your visit. When at the park, please stop by Guest Services for additional information.
Dorney Park is a wonderful destination for families and friends to visit. Our goal is to make your experience at the park both smooth and full of family-fun. Please let us know if you have any further questions by contacting 610.395.3724 or by talking to a Guest Services representative at the park.
We do not offer a discount specifically for guests with disabilities or pregnant women. Please see our Best Deals on Tickets for other publicly offered discounts.
Riders with casts and braces are restricted from riding rides where the cast or brace will not fit inside the ride unit or where it will present a hazard to the guest or others. Riders with full arm (elbow restricted) and full leg (knee restricted) casts and braces are restricted from most rides and water slides at Dorney Park. We suggest you delay your visit until the cast is removed. Braces with exposed metal parts are not permitted on the slides in Wildwater Kingdom. Additional information can be found in the Guest Assistance Guide.
Note: Talon and Hydra prohibit casts of any kind.
The safety and well being of our guests is of the greatest importance at Dorney Park & Wildwater Kingdom.
We have two First Aid stations.
- Dorney Park First Aid is located next to Good Time Gifts near the Park entrance and is open until one hour after Park closing.
- A second First Aid, station located in Wildwater Kingdom near the Speed Slides, is open from waterpark opening until shortly after close.
- Emergency Medical Technicians are available if first aid is needed.
If necessary, the Park is only a short drive to local hospitals.
Refrigeration for medication with the exception of bee sting anaphylaxis kits, is available at Dorney Park First Aid. Personal emergency medications, such as an EpiPen, should not be left in the care of First Aid, as they need to be administered without delay.
Although food and beverages are not allowed in the park, individuals who have special need/diet items due to a medical condition may bring small coolers in to accommodate such needs. These guests must have their coolers tagged at Guest services upon arrival to the Main Plaza. Coolers for this purpose must be soft sided and no larger than 10 x 10 x 12. Aside from this exception, coolers and outside food or beverage are not permitted.
For our guests with hearing disabilities, copies of our ride speeches are available at Guest Services. Copies are also available for review at each ride with a speech.
Assistive Listening Devices
Assistive listening systems utilize a lightweight wireless device that aid in the amplification of sound at our stage shows. These are recommended for guests with mild to moderate hearing loss. To use the system, guests should obtain a receiver at the Guest Services Office. For show venues where this system is not available please inquire to venue staff for assistance in prioritizing your seating location.
TTY/TDD Phones/Pennsylvania Relay Service
The Pennsylvania Relay Service enables people who are hearing or speech-impaired to use their TTY (Text Telephone Yoke) to place calls and receive calls from hearing people anywhere. The Pennsylvania Relay Service can be reached by dialing 7-1-1. For guests with hearing impairments, a Telecommunications Device for the Deaf (TDD) is available at Guest Services.
Sign Language Interpretation
If requested at least one week in advance, Dorney Park will provide American Sign Language (ASL) interpretation at Planet Snoopy Showplace and Center Stage. To arrange for sign language services, please send an email listing the date of your visit and the shows you would like to see to email@example.com.
Guests requiring a handicap parking space should turn on their hazard lights and ask a traffic director for the exact location. State issued permits are required to use these spaces. Don't forget to turn off your lights! In addition, there is an area to the right of the main entrance designated as a drop-off or pick-up area for our guests with mobility issues.
Guests with any type of prosthesis should not ride unless they can ensure the device is properly secured and will remain in place during the ride. All riders must be able to maintain proper riding positioning. Riders should visit Guest Services prior to riding to ensure a safe riding experience.
Note: Prosthetics of any kind are NOT allowed on the following rides: Hydra, Talon and Meteor
Guests with prosthetics enjoying their day at Wildwater Kingdom should consult with a member of our Aquatics Supervisory team. Prosthetic devices with exposed metal parts are not permitted on most Wildwater Kingdom attractions. Additional information can be found in the Guest Assistance Guide.
The following restroom facilities have stalls that meet ADA guidelines for our guests with disabilities: Main Plaza, Planet Snoopy, Main Midway, Coasters Restaurant, Hydra, The Whip, Road Rally, Steel Force, both of Wildwater Kingdom's changing area restrooms, the Wildwater Kingdom entrance and across from Seaside Splashworks. Private restrooms facilities for guests needing the assistance of another guest are available at Dorney Park and Wildwater Kingdom's First Aid locations. Family restrooms are located at the Family Care Center in Planet Snoopy™, across from the Good Time Theatre on the corner of the Good Time Gifts building, the Wildwater Kingdom entrance and across from Seaside Splashworks.
Many rides at Dorney Park are dynamic and thrilling. There are inherent risks in riding any amusement ride. For your protection, each ride is rated for its special features, such as high speed, steep drops, sharp turns or other dynamic forces. If you choose to ride, you accept all of these risks. Participate responsibly. You should be in good health to ride safely. You know your physical conditions and limitations, Dorney Park does not. If you suspect your health could be at risk for any reason, or you could aggravate a pre-existing condition of any kind, DO NOT RIDE! Restrictions for guests of extreme size (height or weight) are posted at certain rides. Guests with disabilities should refer to our Ride Admission Policy available at the Ride Service Office.
Guests with a history of recent surgery, heart trouble/high blood pressure, neck trouble, back trouble, or any other condition that may be aggravated by riding, or who are pregnant, should carefully heed all warning signs at a ride entrance. If you are in doubt about your ability to safely experience a ride or would like more rider information, please request our Guest Assistance Guide at Ride Services Office in the Main entrance Plaza. We’ll be happy to brief you on our Ride Admission Policy and explain how it applies to your specific situation. We hope we can help you enjoy your day more fully.
Pennsylvania Act No. 1994-58 requires that riders must obey all warnings and directions regarding rides and must behave in a manner that will not cause or contribute to injury to themselves or others. Failure to comply is cause for dismissal from the Park with NO REFUND GIVEN.
Service animals are welcome at Dorney Park. A service animal is defined as a dog or miniature pony that has been individually trained to perform tasks for a person with disabilities. Service animals must be controlled with a restraining device and must display appropriate behavior at all times while on our property. There is a limit of one service animal per guest. A relief area is located on the right as you travel the path to the Thunder Creek Mountain Restrooms.
Due to the nature of most rides, service animals must remain with a non-riding member of your party. We are not permitted to take control of your service animal. Service animals may be taken on the Antique Carousel, Cedar Creek Cannonball, and the Zephyr. They may also attend the performances at Planet SnoopyTM Showplace, Center Stage, and the Good Time Theater. Service animals are not permitted in water attractions, wet decks, wading pools or lazy rivers. Guests may take advantage of our Parent Swap policy for staying with the service animal. Visit Guest Services for more information.
Entrances are wide enough to accommodate wheelchairs at the admission gates and aisles in most restaurants, shops and food stands are designed for easy movement of a wheelchair. Most shows and attractions are accessible. Information for accessibility of specific rides and attractions is available at Guest Services.
For boarding rides, those guests with restricted mobility may enter via the alternative entrance with up to three riding companions, if they already have a boarding pass. This enables other members of your party to wait in line. Special access entrances are intended to accommodate guests who require the use of wheelchairs.
On most rides, guests will have to transfer from their wheelchair to the ride unit. Park employees are not permitted to assist with transfer into the ride compartment. See Rider Safety Sign at ride entrance for special access entrance.
For any guest using a personal Segway, please stop by Guest Services.
Wheelchairs, motorized wheelchairs and service animals are welcome at Dorney Park. You may bring your own wheelchair or electric wheelchair to the Park. Wheelchair rental is available at the Stroller/Wheelchair Rental Center at Good Time Gifts near the Main Entrance. A limited supply of motorized wheelchairs are also available for rent.
A small portion of units are available for rent online. All others are available on a first-come, first-served basis in park on the day of your visit.
A rental fee will be charged as well as a refundable deposit that will be returned at the end of your day when you return the vehicle
Pricing can be viewed on the rentals page.