Guest Services

Guest Services


Things To Know Before You Go

Alcoholic beverages of any type may not be brought onto Park property.  Alcoholic beverages are available at several isolated locations, and must always be consumed or discarded on premise where served.  Only those persons with a valid State issued photo ID or driver's license and are over the age of 21 years are permitted to purchase, possess or consume alcoholic beverages on Dorney Park property. One valid photo ID must be presented per person, per beverage being purchased. That photo identification must remain readily available to be present upon request. Failure to comply with park personnel, various wrist banding policies, or any park rules is cause for dismissal from the park with no refund given.

Shirts, shorts/pants and shoes must be worn at all times while at Dorney Park. Proper swimming attire for Wildwater Kingdom is required and defined as one-or-two piece swim suits without abrasive buttons, rivets, zippers or snaps. Thongs or transparent clothing are not permitted.  We reserve the right to determine the appropriateness of swimwear. For more specific descriptions, please visit our Park Policy.

Aside from this policy, we also recommend that you:

Consider Wearing

  • comfortable well cushioned walking shoes
  • clothes with pockets that things can't fall out of so you can secure loose items on rides
  • an earpiece for your glasses
Consider Bringing
  • appropriate swimwear, a towel, & water shoes or flip flops
  • a dry change of clothes (especially socks)
  • warmer or cooler clothes for different parts of the day
We recommend that guests only bring bags the size of a standard back pack.  Anything larger may not fit in our rentable lockers and we strongly recommend that personal items are not left unattended.  Dorney Park and Wildwater Kingdom is not responsible for items that are lost, stolen, or damaged.
ATMs are also located throughout the park at these locations:
  • Directly outside the Park Entrance near the Season Pass Processing Center
  • In Dorney Park near Center Stage Theater, Clucks and Franks, and Good Time Gifts
  • In Wildwater Kingdom near Tradewinds Gift Shop
VISA, MasterCard, Discover/Novus Card, American Express and bank debit cards are accepted for the purchase of Admission Tickets and at most merchandise and food locations.
The safety and well being of our guests is of the greatest importance at Dorney Park & Wildwater Kingdom.

We have two First Aid stations.
  • Dorney Park Amusement Park First Aid is located next to the Good Time Gifts near the Dorney Park & Wildwater Kingdom entrance and is open until one hour after Park closing.
  • A second First Aid station, located near the Speed Slides in Wildwater Kingdom water park, is open from Wildwater Kingdom water park opening until shortly after Wildwater Kingdom water park closes.
  • Emergency Medical Technicians are available if first aid is needed.
If necessary, the Park is only a short drive to local hospitals.

Refrigeration for medication with the exception of bee sting anaphylaxis kits, is available at Dorney Park First Aid. Personal emergency medications, such as an EpiPen, should not be left in the care of First Aid, as they need to be administered without delay.

Although food and beverages are not allowed in the park, individuals who have special need/diet items due to a medical condition may bring small coolers in to accommodate such needs. These guests must have their coolers tagged at Guest services upon arrival to the Main Plaza. Coolers for this purpose must be soft sided and no larger than 10 x 10 x 12. Aside from this exception, coolers and outside food or beverage are not permitted.
Food or picnic lunches, coolers, and beverages may not be brought into Dorney Park & Wildwater Kingdom with the exception of a factory sealed bottle of water per guest.

A limited number of picnic tables are placed in small clusters in various areas around the parking lot. Tables are available, one per group, on a first come first served basis. These tables are not sufficient for groups larger than 8. Please clean up after your party.

Picnic areas within the Park are exclusively for groups which participate in Dorney Park’s catered outing program. Dorney Park & Wildwater Kingdom is not responsible for any items left unattended in the picnic area.

Please visit the Dining Pages of our website where you'll learn about incredible values and extensive list of restaurants and eateries throughout the Parks.

Kid Track is a program at Dorney Park & Wildwater Kingdom that assists in reuniting lost children with their parents or guardians in case they become separated while visiting the Park. Parents or guardians may register children for the Kid Track program at the Guest Services Office in the Main Plaza or at the Family Care Center in Planet Snoopy. An identification band is placed on the child that has a security code used to quickly reunite the lost child with their parent or guardian. While the program is available to all guests who want to register their children, Kid Track works best for guests who carry cell phones or pagers.

Should you become separated from a child in your group, an employee will escort any child who appears to be lost to one of two Children With Lost Parents Centers:
  • Next to Trade Winds Gift shop in Wildwater Kingdom
  • Family Care Center in Dorney Park's Planet Snoopy
If you and your child become separated, please ask any employee for assistance.
Lockers are available for rent throughout the park for storing souvenirs and other items.


On left side of Main Midway near Screamin' Swing
Near Wildwater Kingdom water park main entrance 

There is a limited supply of locker units available only on a first-come, first-served basis.

Extra-Large items that can not fit in a locker may not be left unattended and cannot be checked or held by the Park. Please utilize the Main Gate's hand stamp re-entry to bring these items out to your vehicle for storage.

Dorney Park & Wildwater Kingdom bears no responsibility nor liability for any of your items that are lost, stolen, or damaged. Be responsible.
Lost and Found is located in the Main Plaza next to Season Pass Processing Office.

If you've lost an item please visit the office or call 610.391.7798 to report the item with a description as soon as possible.

If you find a lost item, please give it to an employee or take it to Lost and Found (don't forget to get your hand stamped if planning to re-enter).

Dorney Park & Wildwater Kingdom is not responsible for any items that are lost, stolen, or damaged.

Only service animals are permitted in the park.
Parent Swap is a service available for those who have small children but no provision for childcare while participating in height-restricted rides at Dorney Park & Wildwater Kingdom. One person may wait with the child on the midway near the exit, or in the designated area on the exit side of the platform or station, while the other guests in the party enter the line. When the rest of the party has exited the ride, the person who waited with the child may enter the ride through the exit and ride. Talk to the ride host/hostess for assistance. You may receive a Parent Swap Pass to be used at a particular ride, though all rides do not use a Parent Swap Pass.
Any item which causes safety concern or disruption of other guests including but not limited to laser pointers/pens, audio amplifiers, diving
masks, snorkels, unauthorized advertisements or solicitations, and recreational wheels such as skates, roller blades, skateboards, and heelies. Firearms and/or weapons of any kind are strictly prohibited. Possession or use of illegal substances is strictly prohibited.
Dorney Park's Ride Admission Policy has been developed based on the recommendations of the manufacturer, our past experience and our evaluation of each ride using our knowledge of the ride in both normal and emergency operating conditions. Our prime consideration is the ability of each person to endure the dynamics of a ride without risk of injury to that person or other riders. Any guest who feels he or she may be affected by this policy is encouraged to visit Ride Services to obtain a list of the rides he or she can safely ride. Your Ride Admission Policy list will provide information for our ride operators to help accommodate you.
Dorney Park and Wildwater Kingdom remain open as scheduled, rain or shine. Some attractions will temporarily close and clear any rides, attractions or areas of the park as needed to keep our guests safe during inclement weather. Wildwater Kingdom water park will close all water activities and Dorney Park amusement park will close certain rides and attractions when lightning or thunder is in the vicinity. In the event of weather related ride downtime the Park will reopen all affected rides, attractions, and areas as soon as safely possible.

During these times we recommend guests visit our less affected under cover rides, or enjoy the Park’s shops, arcades, games, and dining locations. Alternatively guests may get their hands stamped at the exit gate, and re-enter the turnstiles as many times as they like later that same day when conditions are better. Parking stubs are valid for one re-entry to the parking lot.

Rain checks and refunds are not available. Once a ticket is scanned at the turnstiles, it is used and no longer holds any value. Dorney Park does not monitor any guest’s level of participation or length of stay. Rain checks and refunds are not available to guests who choose to leave.
Entrances are wide enough to accommodate wheelchairs at the admission gates and aisles in most restaurants, shops and food stands are designed for easy movement of a wheelchair. Most shows and attractions are accessible. Information for accessibility of specific rides and attractions is available at Dorney Park Ride Services Office.

For boarding rides, those guests with restricted mobility and one riding companion may enter via the special access entrance at an assigned boarding time comparable to actual wait times. This enables other members of your party to wait in line. Special access entrances are intended to accommodate guests who require the use of wheelchairs.

On most rides, guests will have to transfer from their wheelchair to the ride unit. Park employees are not permitted to assist with transfer into the ride compartment. See Rider Safety Sign at ride entrance for special access entrance.

Segway human transporters are not permitted at Dorney Park & Wildwater Kingdom.

Wheelchairs, motorized wheelchairs and service animals are welcome at Dorney Park. You may bring your own wheelchair or electric wheelchair to the Park.
Wheelchair rental is available at Stroller Rental located inside the Park Entrance near Good Time Gifts near the Main Entrance, however supply is very limited.
  • Rentals are available on a first-come, first-served basis only. Reservations for rental items are not accepted.
  • A rental fee, refundable deposit and photo ID are required.
  • Wheelchairs--$15.00 each*
  • Electric Wheelchairs (must be 18 years of age to rent)--$50.00*
 *in addition to the rental fee a $5.00 deposit AND photo ID is required for each item rented. Deposits are returned as a $5 FastPay giftcard.